REFUND POLICY

Return & Refund Policy

Shopping with confidence matters. If your purchase doesn’t meet your expectations, we’re here to help with an easy refund process. Please review our guidelines below.

What is qualified for a refund?

Faulty Products (holes, stains, loose threads).
Incorrect Products received.
Wrong size.

*Minor stitching issues and factory markings are not considered defects. Items with slight variation to measurements stated or colours on-screen are also not considered defects and are not eligible for returns.

Items must be returned within [14] days of purchase.
The item must be unused, unworn, unwashed, in its original packaging, and in the same condition that you received it.
Proof of purchase is required for all refunds.

Terms

Returns and exchanges are done a case-by-case basis. Refunds will be done in the form of store credits. Products must be returned in original selling condition – unwashed, unworn and unaltered and in it’s original packaging.
The following products are not eligible for any returns/exchanges:
Items not in original selling condition (worn, washed, altered, and not in original packaging), regardless if they are defective or not.
Sales Items or items bought using discount codes are strictly not eligible for return, refund or exchange.
Items bought on Pre-order/Back-orders are also not eligible for return, refund or exchange.
All products returned without prior notice will not be accepted.

Return/Exchange Procedure

To initiate a refund, please follow these steps:

Contact our customer support at contact@valkyrierace.com with your order details.
If applicable, ship the item back to our office address. Valkyrie Race will strictly not be responsible for any lost or misplaced mails. Shipping fee for product returned to us will be pre-paid by you.
Once received and inspected, we will notify you about the approval or rejection of your refund.
Approved refunds will be processed, and a credit will be applied to your original payment method within 7 business days.

If you haven’t received your refund after the stated processing time, please:

Contact your credit card company (it may take some time before your refund is officially posted).
Reach out to your bank (there is often some processing time before a refund is posted).
If you’ve done all of this and still have not received your refund, contact us at contact@valkyrierace.com.

Changes to This Policy

We reserve the right to modify this refund policy at any time, so please review it periodically. Changes will take effect immediately upon their posting on our website.

For further assistance, contact us at contact@valkyrierace.com.