SHIPPING POLICY
Processing Time
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Orders are processed within 1-3 business days (excluding weekends and holidays).
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Processing time may be extended during peak seasons or sales events.
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You will receive A confirmation with tracking details once your order has shipped.
Shipping Rates & Delivery Times
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Standard Shipping: 3-5 business days – SGD $5.00
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Free standard shipping on orders over SGD $70.00.
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Delivery times are estimates and may vary due to carrier delays, weather conditions, or other unforeseen circumstances.
Order Tracking
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A tracking number will be provided via email once your order ships.
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You can track your order using the link provided in the email.
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If you do not receive tracking information within the estimated processing time, please contact our customer support at contact@valkyrie.com
Lost or Delayed Shipments
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If your package is delayed beyond the estimated delivery time, please check with the carrier first.
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If your package is lost or has not arrived after a reasonable time frame, contact us for assistance.
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We are not responsible for packages marked as delivered but not received. Please check with your local carrier or neighbours in such cases.
Address Changes & Order Modifications
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Shipping addresses cannot be changed after an order has been processed.
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If you entered an incorrect shipping address, contact us immediately. We will do our best to update it before processing.
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Once an order is shipped, we cannot make modifications or cancellations.
Returns Due to Failed Delivery
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If an order is returned due to an incorrect address or failed delivery attempt, customers may be responsible for reshipping fees.
Changes to This Policy
We reserve the right to modify this refund policy at any time, so please review it periodically. Changes will take effect immediately upon their posting on our website.
For further assistance, contact us at contact@valkyrierace.com.